Beyond Sales: What Services Does BYD Davao Offer?

Purchasing an electric vehicle is a significant investment, and for many, the quality of after-sales support is just as crucial as the vehicle's performance. BYD Davao, operated by Image Davao Mobility Corp., understands this perfectly. Beyond its state-of-the-art showroom and impressive lineup of electric and hybrid vehicles, BYD Davao is committed to providing a comprehensive suite of services that ensure a seamless, worry-free ownership experience for every BYD owner in Mindanao.

Here's a detailed look at the services BYD Davao offers, extending far beyond the initial sale:

1. Comprehensive After-Sales Support

BYD Davao prioritizes long-term customer satisfaction. Their after-sales team is dedicated to addressing all your needs post-purchase, ensuring your BYD remains in optimal condition. This commitment is a cornerstone of their operations, reflecting BYD's global standard of excellence.

2. State-of-the-Art Service Center and Maintenance

A key differentiator for BYD Davao is its well-equipped service center. This facility is built to handle the unique requirements of electric vehicles:

• Dedicated Service Bays: The dealership features multiple service bays, ensuring that vehicles can be attended to promptly and efficiently. These bays are specifically designed to accommodate BYD's EV and hybrid models.
• Specialized Tools and Equipment: Maintaining electric vehicles requires specialized tools and diagnostic equipment. BYD Davao's service center is outfitted with the latest technology to accurately diagnose and resolve any issues, ensuring your vehicle's complex systems are handled with precision.
• BYD-Certified Technicians: The backbone of their service operations is a team of highly trained and BYD-certified technicians. These experts undergo rigorous training directly from BYD to master the intricacies of the brand's electric powertrains, battery systems, and advanced onboard technologies.
• Preventive Maintenance Service (PMS): Regular maintenance is crucial for the longevity and performance of any vehicle, and EVs are no exception. BYD Davao offers a structured PMS schedule designed to keep your electric or hybrid vehicle in peak condition. This includes:
  • Routine inspections and diagnostic checks.
  • Battery health assessments to monitor the performance and longevity of your EV battery.
  • Brake system checks (EVs often have regenerative braking, which reduces wear on physical brakes, but regular inspection is still vital).
  • Tire rotations and checks.
  • Fluid level checks (for hybrids) and top-ups.
  • Software updates to ensure your vehicle's systems are running the latest versions.

3. Genuine Parts and Accessories

To maintain the integrity, safety, and performance of your BYD vehicle, BYD Davao provides:

• Original BYD Parts: They stock and use only genuine BYD spare parts. This ensures perfect fit, optimal performance, and adherence to manufacturer standards, safeguarding your vehicle's warranty.
• Authentic Accessories: Personalize and enhance your BYD with a range of authentic accessories, from practical additions like all-weather floor mats and trunk liners to stylistic upgrades.

4. Warranty Services

BYD stands behind the quality of its vehicles with comprehensive warranty coverage. BYD Davao is your local point of contact for all warranty-related concerns:

• Vehicle Warranty: BYD vehicles typically come with a comprehensive warranty covering various components.
• Power Battery Warranty: A significant advantage of BYD EVs is the robust warranty on their Blade Battery technology, often extending for many years or kilometers, providing peace of mind regarding the most critical EV component.
• Drive Unit Warranty: The electric drive unit (motor and associated components) is also covered by a substantial warranty.
• Warranty Claims and Support: The dealership team can guide you through the warranty terms and assist with any warranty claims, ensuring a smooth process.

5. Charging Solutions and Support

Understanding the importance of charging infrastructure, BYD Davao offers support beyond just having on-site chargers:

• On-Site AC Charging Stations: The dealership has multiple AC charging points available for customers, allowing you to top up your BYD while you visit.
• Information on Local Charging Network: Their team can provide information on the growing network of public and private charging stations across Davao City, including those at major malls like SM Lanang Premier and Ayala Malls Abreeza.
• Guidance on Home Charging: For ultimate convenience, BYD Davao can advise you on installing home charging solutions, helping you choose the right charger for your needs.
• Future DC Fast Charging: As part of BYD's broader network expansion with partners like ACMobility, plans are in place to establish more robust charging facilities, including DC fast chargers, in the vicinity of the dealership.

6. Customer Care and Support

Beyond the technical services, BYD Davao emphasizes customer care:

• Dedicated Customer Service: Their team is accessible via phone (+63927-3270559) and email ([email protected]) to answer inquiries, schedule service appointments, and provide support.
• BYD Café (where available): Some BYD dealerships, including in Cebu, feature a "BYD Café" offering a comfortable space for customers while waiting for service or engaging in sales discussions. While specific details for Davao's café are not universally confirmed, the overall customer experience aims to be comprehensive and comfortable.
• Test Drive Scheduling: Still deciding on your BYD? The dealership facilitates test drives for all available models, allowing you to experience the vehicles firsthand before making a commitment.
• Financing Assistance: Their sales and finance teams work with various financial institutions to offer flexible financing options, making the purchase process as smooth as possible.

In essence, BYD Davao is designed to be a complete hub for electric vehicle ownership in Mindanao. From guiding you through your initial purchase to providing top-tier maintenance, genuine parts, comprehensive warranty support, and charging solutions, they are committed to ensuring that your journey with BYD is truly exceptional.